Why are AI based chatbots beneficial for your business?
- Posted by admin
- On March 22, 2021
- 0 Comments
- AI, machine learning
For several businesses, it has become really necessary to solve the concerns of customers and ensure customer loyalty with brand establishment. With advancement in different technologies, it has become easy for businesses to remove different human limitations. Different technologies like Artificial Intelligence and chatbots, have become possible. Chatbots are the future of customer management and services.
What are chatbots?
Chatbots are computer programs that use technologies like Artificial Intelligence to talk to the customers just like any person. Different Chatbots come with the popular messaging application. Chatbots do have a unique personality that can understand written text and voice. Based on it chatbots are able to make interpretations. Different websites and smartphones use chatbots for different functionalities.
According to different statistics, the chatbot industry is most outgrowing industries as many businesses are integrating chatbots in their websites and applications. Different reasons like less operational cost and low requirement of resources let business to get chatbot integration.
Different technologies in Use for building chatbots
Different chatbots are available based on the technologies it uses. Some chatbots are command based and some chatbots are AI based.
Different tech giants are using chatbots
Various tech giants, like facebook, wechat are using AI based chatbots to increase the sales and customer engagement. It assists you to increase your reach.
WeChat: A case Study
Wechat has the facility to share attractive sticks and it is the tech giant that focused on chatbot development. It has intrigued AI and Voice Recognition on its chat platform. A major reason behind the success of chatbots are users do not need to download any app or service. Chatbots are available on two different models: service accounts and the subscription account.
Facebook messenger is using NLP or natural Language processing for chatbots. Different developers are building chatbots using NLP. Facebook has integrated different features that not only allows users to share text messages but also voices, audio and gives. It has proven to be beneficial for increasing the sales.
Why should businesses make use of Artificial Intelligence Based Chatbots?
With the rise of so much competition, different companies focus on enhancing the customer experience. Hence several businesses have integrated chatbots for their business on the website.
- Some of the reasons to use AI based Chatbots are given below: Chatbot performs specific tasks: Users might find different tasks which chatbots are able to do much quicker than us. Such tasks include weather forecasting, ordering food or hiring cabs. Different chatbots work efficiently for such tasks. In a similar vein, such chatbots can be useful for automating different tasks in businesses like inventory management and ordering goods.
- Chatbots can provide services in smartphones: Different users have begun to use Smartphones and mobile devices. With, use of chatbot, businesses can build more streamlined application interfaces. For example, if your business includes buying and selling of goods, such tasks become easy with the use of chatbots. Chatbots allow users to browse, buy, and get assistance from an interface.
- Chatbot allows users to hence online presence by solving different social issue: Chatbots are becoming smarter with the use of different algorithms . Chatbot allows users to contact businesses easily even in non working hours. With use of chatbots, users can ask any question and clear all the queries.
Here are some reasons why you should use an AI Based chatbot for your business
Are you irritated with less reach on the internet, or you are not able to scale due to less availability of resources? Chatbots are great in solving such problems.
Chatbot allows you to scale your operations
With use of chatbots different companies do not need to have large numbers of labor to work on hassle-full tasks which are quite monotonous. Chatbots can do such kinds of staks like chatting with customers, solving their queries of users. Such would boost your business and enter new markets.
Whatever queries you get from users can be solved in less duration with chatbots
Chatbots are quite efficient in taking different inquiries form the customers than any manual working customer support team. Here manual customer support teams are the initial point of contact , but afterwards, chatbots can talk with the customers and check the calls. Chatbots will only transfer calls to the customer support team if it is needed.
Chatbot makes it really easy for businesses to sell a large number of similar services and products
With use of chatbots, it is really easy for different businesses to sell goods and services which are quite similar and customers might get confused in selecting the right service or good. Chatbots can work like an advisor and advise them when a customer needs any guidance to buy goods and services.
Buyers do not buy products immediately
Different customers do like to inquire about the product before they buy. And many new generation customers do like to talk on live chat rather than phone class. Hence introducing chatbots for such customers would be really beneficial and a best investment.
Chatbots can do efficient marketing in different online channels
More interaction with customers leads to more business. Chatbot allows different things. Businesses to interact with the customers. And it makes the work easier.
Different businesses do like to have all the details about customers
Chatbots are quite different from websites, and applications since they do not give any passive user experience. Different chatbots are interactive during marketing campaigns.
You can run your business more efficiently
Different chatbots replace several resources in the backend that reduces the huge amount of cost. Chatbots are able to perform repetitive and mundane tasks and you do not need to hire any resources for such activities. With use of chatbots you can automate all different tasks.
Automation is taking over different mundane jobs. Different businesses whether small scale or large scale are integrating chatbots and automating everything. It could be anything such as development of smart cities, smart houses or automated houses with personal assistants. With the revolution in technologies like artificial intelligence, We are connecting more with each other. Chatbot comes with different advantages such as less number of resources and low cost.